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Intelligent Automation

Intelligent Automation Framework Agreement

Reference: 10137

Framework Agreement Description

The Intelligent Automation framework agreement supports the adoption, implementation and on-going development of intelligent automation (IA). Accessible to the NHS and wider public sector, the framework agreement offers access to services and software that will address a wide range of intelligent automation solutions. Intelligent automation is a developing technology due to its capacity to increase efficiency, reduce costs and risks, and improve quality and customer / patient experience.


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Framework Agreement Information Intelligent Automation Framework Agreement

When does the framework agreement start?
20 November 2023 - 19 November 2025

Who can take advantage of the framework agreement?
All NHS and public sector organisations across the United Kingdom

Overview of the intelligent automation framework agreement
This framework agreement intends to provide a contractual vehicle to support the adoption, implementation, and on-going development of intelligent automation across approved organisations. It offers access to services and software that will address a wide range of intelligent automation solutions.
• Lot 1 Intelligent Automation Services
• Lot 2 Intelligent Automation Software & Licensing
• Lot 3 Intelligent Automation as a Service (IAaaS)

What are the benefits of using the framework?
• Free to Access
Using the framework agreement is completely free of charge to all Public Sector organisations.
• Access to Category experts
Our Friendly team are on hand to support both customers and suppliers with any procurement questions.
Twenty-seven suppliers to suit all requirements: from SME specialists to global multi-national providers in a highly specialised marketplace.
Ability to directly award a contract to approved suppliers on the framework.
Opportunity to run a mini-competition to meet bespoke requirements as well as helping to drive further competitive pricing.
Fixed public sector framework pricing offering competitive rates for consultancy and assurance services.
• OJEU Procurement Efficiency
A compliant procurement exercise has already been undertaken to offer a simplified procurement route in a complex and crowded market.

Scope of the framework

 Lot 1 - Intelligent Automation Services
Allows organisations to procure intelligent automation services from consultancy and implementation to on-going support. It is designed for organisations who require the expertise and specialist support from intelligent automation service providers to set up and implement an in-house intelligent automation service for their organisation, with the end goal being to transfer the day-to-day running of intelligent automation back to the organisation.

• Lot 2 - Intelligent Automation Software & Licensing
Allows organisations to procure 'off the shelf' intelligent automation software and licensing direct from software vendor suppliers. This lot is designed for organisations who are building or already have an established in-house intelligent automation function but require a compliant contractual route to purchase further intelligent automation software, solutions and licenses.

• Lot 3 - Intelligent Automation as a Service (IAaaS)
This is an outcome based, managed service solution whereby organisations can fully outsource their intelligent automation requirements to a third-party service provider. This lot is designed to make intelligent automation more accessible to organisations by allowing them to procure on an entirely outcome based/service consumption based, fixed price-per-process operating and commercial subscription model. It is designed for organisations who want to completely outsource the day-to-day running of an intelligent automation service and solution.


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Which suppliers are on the framework agreement?


Capgemini UK PLC

Insight Direct (UK) Ltd


Datamatics Infotech Limited

Kainos UK

Accenture (UK) Ltd

Deloitte LLP

Mastek (UK) Ltd

Agilisys Limited


NHS Midlands and Lancashire Commissioning Support Unit

Arvato Limited

EPAM Systems Ltd

Netcall Systems Ltd

Atos IT Services UK Ltd

Endpoint Automation Services

Robiquity Limited

Broadstones Group

Ernst & Young LLP

Synertec Ltd

CGI IT UK Limited

FPT Software

TPXimpact Limited

CamTECH ConsultingInfosys LtdTech Mahindra Limited


View all framework agreements Framework Agreements