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Supplier FAQs

Here is a list of our most frequently asked questions with responses. Click on the individual questions to find the answer to your query.

Supplier FAQs

Supplier account set up/ amendment

  1. I am an existing supplier for an NHS SBS client organisation, who wants to change address and bank details. What do I need to do?
  2. I am a new supplier for an NHS SBS client organisation, what do I need to do?

Client organisation details

  1. How do I find out a client's organisation ID and their payables codes?
  2. What is a client organisation and payables code?
  3. Which hospitals/ locations belong to a particular client organisation?
  4. Which client should I invoice?

Submitting invoices

  1. I do not have a standard invoice, how do I request payment?
  2. How should I submit my invoices to NHS SBS?
  3. Can I submit my invoices by email?
  4. Can I submit my invoices electronically?
  5. Does my invoice meet the criteria?
  6. How many characters can I quote as an invoice number?
  7. Why should I submit invoices to NHS SBS and not the client organisation?

Payment of invoices

  1. When will my invoice(s) be paid?
  2. I have been told my invoice(s) is approved, why have I not been paid?
  3. I am normally paid by cheque, how can I change to BACS payment?
  4. I have changed my bank details, who do I need to notify?
  5. I do not have access to email, how can I submit my bank details?
  6. I have received a remittance advice, but why have I not received payment?

Returned invoices

  1. I have had my claim form or voucher returned, what do I need to do?
  2. What do I need to do if my invoice has been returned?

Opticians

  1. How should optician vouchers and relating information be processed?

Chasing client organisations

  1. What do NHS SBS do to chase my invoice?

Contacting Client Service Centre (CSC)

  1. What happens when you ring the CSC?
  2. What information is required when contacting the CSC?
  3. What is the best way of querying large volumes of invoices?
  4. How do I sign up to receive Weekly Statements?

Framework Agreements

  1. What is a framework agreement?
  2. Who can use NHS SBS framework agreements?
  3. What are the benefits of using a framework agreement?
  4. Which goods and services are covered by NHS SBS framework agreements?
  5. How do I become a supplier on an NHS SBS framework agreement?
  6. How long do framework agreements last?
  7. How do I let you know about a new innovative product/service?
  8. Can SMEs apply to become suppliers on an NHS SBS framework?
  9. How do I get a copy of framework buying guides?
  10. Who do I contact at NHS SBS about frameworks?