Digital Dictation, Speech Recognition and Outsourced Transcription

Potential saving opportunities 10% - 20%

Reference: SBS/20/SM/WCC/9423

Framework Agreement Description

The Digital Dictation, Speech Recognition & Outsourced Transcription Services Framework Agreement allows organisations to obtain a wide range of digital solutions and transcription services. Included in this framework agreement are digital dictation, speech recognition, and outsourced transcription services. The framework streamlines the document management process and can provide seamless integration with existing IT systems across the NHS and wider public sector.

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Digital Dictation, Speech Recognition and Outsourced Transcription (PDF) [170KB]

Framework Agreement Information

When does the framework agreement start?
16 June 2020 - 15 June 2024

Who can take advantage of the framework agreement?
All NHS SBS Approved Organisations

What is the scope of the framework agreement?
This framework agreement provides a wide range of technology solutions to meet the evolving needs of NHS & wider public sector organisations for Digital Dictation, Speech Recognition and Outsourced Transcription Services. Innovative pricing options provide organisations with the flexibility to either invest in a capital purchase of hardware & software solutions or alternatively purchase the services on a subscription model where hosting options can be discussed or through a price per line basis (i.e. software as a service SaaS) where greater flexibility is a key driver.

What are the benefits of the framework agreement?
• INCREASED EFFICIENCY
Reduces document turnaround time saving valuable time for staff (no more hunting for tapes or hunting for secretaries to type urgent transcriptions).
• WORKFLOW MANAGEMENT
Streamlines the document management process improving staff productivity by allowing secretaries visibility of workloads.
• VALUE FOR IT
Seamless integration with IT systems such as EPR, Encrypted Data Files for added security and minimal ongoing support overheads.
• COST SAVINGS
Fixed pricing offering competitive rates for hardware and software with various models to support individual organisations with ROI typically achievable within 6-9 months.
• OJEU AVOIDANCE
A procurement exercise has already has taken place therefore no formal tendering required saving time and money in the procurement process.
• FLEXIBILITY AT CALL OFF
Opportunity to run a mini-competition off the back of the framework agreement or direct award to selected suppliers that meet requirements.
• BUNDLED SERVICE
Opportunity for customers to bundle service areas together to delivery efficiency and improvement savings.
• MANAGED SERVICE
An ability for customers to utilise the manage service lot containing all service areas included within this procurement.

Who developed the framework agreement?
The framework was developed with stakeholders from the following NHS Trusts: Hertfordshire Partnership, Northern Devon Healthcare, Pennine Care, South West & St Georges, and Surrey & Sussex. All of these organisations supported the evaluation following a rigorous procurement process which was led by NHS SBS.

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Supplier Details

Lot Details

Lot 1A - DD Fixed

Lot 1B - DD SAAS

Lot 2A - SR Fixed and Lot 2B - SR SAAS

Lot 3 - OT

Lot 4 - Combined Solutions

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