Contract & Supplier Relationship Management

The Contract & Supplier Relationship Management (C&SRM) function is a specialist team responsible for strengthening how we manage our framework agreement suppliers, ensuring value, compliance, and improved commercial outcomes across the NHS procurement landscape.

The team is responsible for ensuring that framework agreement suppliers deliver high‑quality services and measurable performance improvements.

Key activities include:

Introducing performance management systems and metrics for suppliers.
Identifying and delivering efficiency and savings opportunities across supplier contracts.
Ensuring contracts remain fit for purpose and aligned with NHS needs.

Contract & Supplier Relationship Management Vision

Create a stable foundation for working with suppliers more proactively.

Embed accountability and governance through clearly defined processes.

Ensure the right people have the right skills to support CSRM activity.

CSRM plans and objectives provide the principles and behaviours for true collaboration.

Establish value releasing opportunities and methods of measuring success.

Meet the Team

Andy Steed

Contract & Supplier Relationship Manager

Mike Doyle

Head of Contract & Supplier Relationship Management

Robert Malthoff

Contract & Supplier Relationship Manager

Contact Us

If you have any queries, need advice or cannot find the information you require, please get in touch using the contact details below.

General queries: nsbs.csrm@nhs.net

Related Pages

For more information about our framework agreements, visit the pages below.

Framework Agreements

Our extensive portfolio of framework agreements are designed to ensure ease of access, offering a compliant route to market for NHS and public sector organisations. We manage £1bn of spend annually via our framework agreements and can provide typical savings of c.15%.

Framework Agreement Supplier Information

Information about how to register for contract opportunities and details about the types of goods and services procured by NHS SBS on behalf of NHS and other public sector organisations

Supplier FAQ

Here is a list of our most frequently asked questions with responses for our Supplier FAQ. Click on the individual questions to find the answer to your query.