The NHS and wider public sector continue to face mounting pressures from high volumes of clinical documentation, increasing administrative workloads, and the urgent need to modernise outdated processes. These challenges can hinder efficiency, delay care delivery, and place additional strain on already stretched workforces.
The Digital Dictation, Speech Recognition and Outsourced Transcription 2 Framework Agreement has been developed to directly address these issues. It offers a compliant, streamlined route to procure digital dictation, speech recognition and transcription services that reduce administrative burden and improves workflow efficiency. By enabling access to innovative solutions, the framework agreement empowers organisations to enhance productivity while maintaining alignment with NHS and Government standards and the drive for digital transformation.
Framework Agreement Information
The framework agreement provides a wide range of technology solutions to meet the evolving needs of NHS and wider public sector organisations for digital dictation, speech recognition and outsourced transcription services. Innovative pricing options provide organisations with the flexibility to either invest in a capital purchase of hardware and software solutions or alternatively purchase the services on a subscription model where hosting options can be discussed or through a price per line basis (i.e. software as a service SaaS) where greater flexibility is a key driver.
What dates is the framework agreement active?
01 October 2025 – 30 September 2027
(plus an optional two-year extension)
Who can take advantage of the framework agreement?
NHS and wider public sector organisations
How was the framework agreement procured?
Further competition and direct award
Via this framework agreement, you can run a further competition, or choose to direct award to a supplier in compliance with Regulation 33 of the Public Contracts Regulations.
How we can support?
We offer different levels of support, including SME advice and robust templates for you to easily run your own process, or additional support to design and run a further competition on your behalf.
How can I access the framework agreement?
Access framework agreement documentation via our Customer Framework Agreement Portal (CFAP)
The framework agreement has been structured in the following lots:
What are the benefits of using this framework agreement?
INCREASED EFFICIENCY
Utilising digital technology to support speech recognition and dictation reduces the time it takes to transcribe and document patient and meeting notes, and minimises errors.
SAVES VALUABLE TIME
Transcripts are ready instantly, saving valuable time – no more hunting for tapes or asking colleagues to urgently transcribe.
STREAMLINES PROCESSES
Streamlines the document management process improving staff productivity by allowing secretaries visibility of workloads.
TRANSCRIBE SPOKEN WORDS INTO TEXT IN REAL TIME
Speech recognition systems can transcribe spoken words into text in real time, eliminating the need for manual transcription, and saving time.
RELEASES STAFF TIME
Outsourcing transcribing services releases colleagues to focus on other value-add activity and focus on patient care.
EPR INTEGRATION
Provides seamless integration with IT systems such as EPR.
Supplier Details
Please note, this is not a full list of suppliers, more will be added as the appropriate documentation is completed.
Strategic Procurement Support
If this framework agreement doesn’t cover the goods or services you require, or a framework agreement isn’t the optimal route to market for your needs, we can provide tailored strategic procurement support. Find out more here.
