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Patient/Citizen Communications & Engagement Solutions

Solutions and communication channels for patients and citizens

Reference: SBS10175

Framework Agreement Description

The Patient/Citizen Communications & Engagement Solutions Framework is available to the NHS and Public Sector Organisations. The framework covers a range of solutions and communication channels including email SMS, agent calls and hybrid mail. There is also a Lot available that provides an all-in-one solution for a supplier to manage all communication channels.

Download the Framework Flyer

Patient Citizen Communications Engagement Solutions [368KB]

Framework Agreement Information Patient/Citizen Communications & Engagement Solutions Framework

When does the framework agreement start?
01 Nov 2021 - 31 Oct 2023 (with option to extend to 2025)

Who can take advantage of the framework?
NHS and Public Sector organisations

What does the framework cover?
This framework covers one and two way communications for patients and citizens through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g. friends & family test) and workforce communications. Lot 9 all-in-one solution allows a sole supplier to manage all communication channels via a single solution or provide digital transformation advisory services.

What are the benefits of using the framework?
• COMPLIANT ROUTE TO MARKET
A compliant procurement exercise has already been undertaken to ensure that the framework suppliers meet all key standards and requirements, saving valuable time and resources.
• DIRECT AWARD
Ability to directly award a contract to approved suppliers on the framework providing a timely and compliant route to market to meet your requirements.
• MINI-COMPETITION
Opportunity to run a mini-competition to meet the bespoke requirements of each organisation as well as helping to drive further competitive pricing.
• CHOICE OF SUPPLIERS
A total of 29 suppliers have been awared to the framework including  Small and Medium Enterprises (SME).
• QUALITY OF SERVICE PROVISION
The experience and capability of suppliers has been robustly tested via the procurement process to establish the framework agreement giving full confidence in the approved suppliers
• GEOGRAHIC COVERAGE
Suppliers are able to supply all regions and sub-regions of the UK
• CLINICAL BENEFITS
- Reduce number of did not attends (DNA)
- Improved patient journey and pathway
- Increased clinician and administration efficiencies
- Reduce backlog of urgent appointments
- Increased communication efficiency and response times
- Compliant route for friends & family test (FFT) service
- Patient self-service and self-booking solutions
- Digitisation of workplace and processes

VIEW ALL FRAMEWORK AGREEMENTS Framework Agreements

 

Which suppliers are on the framework?

4Net Technologies

EBO.AI (UK) Ltd

Netcall Technology Limited

ACF Technologies (UK) Limited

FireText Communications Ltd

NetSfere

Advanced Digital Innovation (UK) Limited

Forfront Limited

Novacroft

BT

Forth Communication Ltd

Quadient UK Ltd

CFH Docmail Limited

Fusion Practices Limited

Service Level Management Ltd

Civica UK Ltd

Healthcare Communications UK

Synertec Limited

Conduent Business Process Solutions

Link Mobility

Talkdesk, Inc

Content Guru

MBA Group Ltd

Vocera Communications, Inc.

Doxim Striata Ltd

Medallia, Inc

Webpost Ltd

DrDoctor

Multitone Electronics PLC

 

Framework Lots

Lot 1 - Digital

4net Technologies

Forth Communication

Quadient

ACF Technologies

Fusion Practices

Service Level Management

Advanced Digital Innovation

Healthcare Communications

Synertec

DrDoctor 

Netcall Technology

Talkdesk, Inc

EBO

NetSfere

 

Lot 2 - Email

4net Technologies

Doxim Striata

Netcall Technology

ACF Technologies

DrDoctor 

NetSfere

BT

Forfront

Service Level Management

Conduent

Forth Communication

Synertec

Content Guru

Healthcare Communications

Talkdesk, Inc

Lot 3 - SMS

BT

Forth Communication

NetSfere

Content Guru

Healthcare Communications

Quadient

DrDoctor 

Link Mobility UK

Service Level Management

FireText Communications

Netcall Technology

Synertec

Lot 4 - IVR

BT

Content Guru

Novacroft

Conduent

Healthcare Communications

 

Lot 5 - Calls

Conduent

Novacroft

Healthcare Communications

Talkdesk, Inc

Lot 6 - Hybrid Mail

CFH Docmail

Forth Communication

Novacroft

Civica UK

Fusion Practices

Service Level Management

Conduent

Healthcare Communications

Synertec

DrDoctor 

MBA Group

Webpost

Lot 7 - Surveys

4net Technologies

Content Guru

Medallia

BT

DrDoctor 

Netcall Technology

Civica UK

EBO

Synertec

Conduent

Healthcare Communications

Talkdesk, Inc

Lot 8 - Workforce

Multitone Electronics

Talkdesk, Inc

Vocera

Lot 9 - Combined

4net Technologies

Forth Communication

Service Level Management

BT

Healthcare Communications

Synertec

Conduent

Netcall Technology

Talkdesk, Inc

Content Guru

NetSfere

 

DrDoctor

Quadient

 

 

TO USE THIS FRAMEWORK AGREEMENT, CLICK HERE Associate Membership Forms

 

CONTACT THE TEAM ABOUT THIS FRAMEWORK AGREEMENT Digital and IT Framework Agreements Enquiry

 

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