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by Kelly Harris, Senior Category Manager – Digital & IT NHS Shared Business Services. |
The NHS continues to operate under considerable pressure. Rising demand, workforce constraints and ageing technology place strain on the delivery of efficient, patient centred care. Digital transformation is essential to addressing these challenges. At NHS Shared Business Services (NHS SBS), we support this ambition through a comprehensive portfolio of Digital & IT Framework Agreements that provide compliant, sustainable and value driven routes to market for modern technology solutions.
In our recent webinar, we explored how our framework agreements can help NHS organisations accelerate transformation, strengthen digital foundations and deliver the ambitions set out in the 10 Year Health Plan for England.
Responding to system pressure
Many administrative and clinical teams still depend on manual processes and legacy systems, slowing workflows and reducing efficiency. We help organisations streamline processes, reduce administrative burden and make better use of workforce capacity. Solutions such as intelligent automation, digital dictation and modern infrastructure simplify workflows, enabling more resilient and efficient service delivery.
Strengthening digital foundations
Our framework agreements support you to build robust digital infrastructure, that are secure, interoperable and scalable foundations for future innovation.
Digital Workplace Solutions 2 replaces outdated systems with modern digital platforms, offering access to servers, storage, software and complete end to end IT solutions. It supports cloud adoption, interoperability and the integration of advanced technologies, including AI and real time data tools.
In addition, Cloud Solutions provides flexible and agile hosting environments that enable smoother integration between systems and support the creation of connected, digitally mature services.
Enhancing clinical efficiency and patient outcomes
Digital solutions play a pivotal role in improving clinical workflows and supporting timely care. We offer several framework agreements that enhance diagnostic accuracy, streamline documentation and support innovative care models.
Artificial Intelligence Software in Neuroscience for Stroke Decision Making Support enables earlier, more accurate stroke assessment, while Digital Dictation, Speech Recognition and Outsourced Transcription reduces the time clinicians spend on documentation, supporting efficient clinical workflows and alignment with electronic patient record systems.
Our award winning Technology Enabled Care Services Framework Agreement supports virtual wards, remote monitoring and proactive care models, improving patient flow, reducing pressure on acute settings and moving care closer to home.
Improving communication and reducing delays
Effective communication is essential for improving patient flow and reducing missed appointments. Patient and Citizen Communications and Engagement Solutions provides digital tools that reduce did not attend (DNA) rates, support appointment reminders and streamline communication between healthcare teams and patients. It’s also the only framework agreement on the market that includes the national Friends & Family Test service, supporting you to deliver consistent and comprehensive patient feedback processes.
Preparing the NHS for the future
To meet evolving needs, NHS SBS continues to develop new Digital & IT Framework Agreements that support the NHS’s long term digital ambitions. These include:
- Connected Health Environments (IOT & Smart Technology), enabling IoT driven smart hospitals and intelligent estates management.
- Healthcare AI Solutions, consolidating clinical and non clinical AI for diagnostics, prevention and operational optimisation.
- Next generation Technology Enabled Care Services, broadening digital inclusion and supporting health, education and housing settings.
These future focused framework agreements will provide NHS organisations with safe, effective and scalable routes to emerging technologies.
Click the image below to watch the full webinar below.
