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Digital & IT Frameworks

The Digital & IT Category in NHS SBS Procurement provides deep category-specific insight, expertise and support aligned to category management principles across all procurement services NHS SBS provides, whether that be advisory, procurement as a service, or access to framework agreements.

Digital and IT Framework Agreements

Our vision is to help the NHS and wider Public Sector across the UK improve patient and social care through use of technology and achieve data-driven digital transformation. We aim to enable government to leverage, through compliant procurement and 3rd party supply chain, its investments in the health and social care system to enhance digital capability & resilience at national, regional and local level.

We offer rich, insightful, leading edge, value based, policy aligned solutions. Our UK Public Sector ICT spend under management is hundreds of millions of pounds across a category portfolio of ten technology framework agreements covering a range of product and service areas: Cloud, Cyber Security, Digital Workplace, Consultancy, Technology Enabled Care and Healthcare Clinical Tech. Customers achieve significant savings by using our frameworks and can be assured that awarded suppliers have been reviewed and assured using stringent quality metrics.

We act as a trusted commercial 'go to' partner for the NHS and healthcare system at national, regional and local levels. We collaborate strategically with suppliers, such as global tech brands and innovative SMEs, to support and enhance their commercial go-to market supply strategy. We work alongside partners, such as NHS Digital, NHS X, NHS England and Improvement (NHE E/I), Academic Health Science Networks (AHSNs) and North of England Commercial Procurement Collaborative (NOE CPC), to co-create collaborative, transformative solutions for the NHS and wider Public Sector.

Framework Agreements within Digital and IT

Digital and IT Framework

Digital Healthcare Frameworks

Our Digital Healthcare Frameworks are most commonly used by NHS or social care organisations across all healthcare settings - primary, secondary, community & social care, including local authorities. Technology solutions procured are patient facing and leverage data and technology to improve patient care.

Audio Visual Solutions and Integrated Operating Theatres

Communication Appointment Reminder Alert Services 2

Healthcare Clinical Information Systems

Medicines Management Prescribing Decision Support Systems 2

Technology Enabled Care Services

Digital Workforce & IT Transformation Frameworks

Our Digital Workforce & IT Transformation Frameworks provide solutions that help accelerate the achievement of digitalisation of the NHS and wider healthcare system whilst reducing the impact and administrative load on its workforce by freeing up clinical personnel to be more focused on patient care. They provide access to deep specialist and qualified technical resource to enable Digital Healthcare Leaders to achieve their desired outcomes by enhancing and augmenting existing in-house IT and Digital capabilities and skills. The range of services available includes professional services, people, consultancy, developers, implementation support and intelligent automation software.

Consult 18: Multidisciplinary Consultancy Services

Cyber Security Services

Digital Dictation, Speech Recognition and Outsourced Transcription

IT Consultancy Services (Consult 18)

Digital Workplace Frameworks

Our Digital Workplace Frameworks are common technology enablers, they provide tools and resources for NHS employees and clinical staff but are also heavily used by the wider healthcare system and public sector organisations across the UK. These deliver the associated infrastructure to underpin a customer's digital transformation journey.

Cloud Solutions

Digital Workplace: Hardware (Link 3)

Digital Workplace Solutions

Five key advantages of using these frameworks

  • Access to vetted suppliers in the Digital & IT market, solutions co-created with NHS partners such as NHS Digital
  • Savings to be achieved through using competitive Framework pricing
  • Opportunities to undertake collaborative procurement initiatives, aligned to wider Digital Strategy
  • IT Sourcing experts at hand to discuss your requirements and guide you through route to market options
  • Free to access and use for NHS & wider public sector

How can the team be contacted?

Click here to contact the Team Digital and IT Framework Agreements Enquiry

Who is in the team?

LinkedIn LogoSenior Category Manager
Adam Nickerson

Adam is a Digital & IT Leader specialising in commercial, technical, and programme delivery assurance. As a sourcing & transformation specialist, he loves helping organisations in healthcare and wider public services. At NHS Shared Business Services (NHS SBS), Adam leads a team of Digital & IT procurement specialists. Prior to this, over 14 years in technology consulting, he provided IT strategy, procurement advice and delivered large complex IT change programmes for a range of private and Public Sector clients across the UK and internationally including NHS, Local Authorities, Department of Health (Ambulance Radio Programme) and Ministry of Defence.

LinkedIn LogoSenior Category Manager
Allan Richardson

Within NHS SBS, Allan heads up the Digital Workplace team which manages framework agreements typically covering non-clinical IT systems, solutions, services and commodities.  Prior to joining NHS SBS Allan had 25 years' experience in central government, including chargeable consultancy supporting departments and wider public sector bodies, policy development, contract management and all types of domestic procurement activity. However, most of his experience has been in designing, establishing, and managing IT framework agreements.


Digital Health & Social Care Frameworks

LinkedIn LogoAndrew Payne
Principal Category Manager
Category Managers and Category Buyers in supporting roles
LinkedIn LogoKen Beaton
Principal Category Manager

Digital Workplace Frameworks

LinkedIn LogoClaire Mace
Principal Category Manager
Category Managers and Category Buyers in supporting roles

Digital Workplace Frameworks

LinkedIn LogoKatie Felkin
Principal Category Manager
Category Managers and Category Buyers in supporting roles

News articles

£250M savings opportunity for NHS and wider public sector after launch of new Digital Hardware Framework

£75M savings opportunity for NHS and wider public sector after launch of new digital workplace framework

New framework to help protect NHS and public sector against cyber threats

Latest news

Patient / Citizen Communications & Engagement Solutions (CARAS3) - coming in September 2021
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.

Intelligent Automation - coming in October 2021
Intelligent Automation (IA) including Robotic Process Automation (RPA) is a developing technology due to its capacity to increase efficiency, reduce costs and risks, and improve quality and customer / patient experience. The new framework will support the adoption, implementation and on-going development of Intelligent Automation across the NHS and wider Public Sector, offering access to services and software that will address a wide range of Intelligent Automation solutions.

Upcoming events

For upcoming events, visit the team's Eventbrite channel.

To use these Framework Agreements, click here Associate Membership Forms


View the framework agreement categories Framework Agreements